Return Policy

Return Period

You may return eligible items within 30 days of purchase for a full refund or exchange. The return period begins on the date you receive the item. To be eligible for a return, items must be unused, in their original condition, and in their original packaging when applicable.

For services such as consultations or care plans, cancellation and refund policies may differ. Please contact us directly to discuss cancellation options for services.

Return Conditions

To qualify for a return, items must meet the following conditions:

• Items must be in their original, unused condition
• Original packaging must be intact when applicable
• All accessories, documentation, and components must be included
• Items must not show signs of wear, damage, or use
• Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions or that show signs of misuse or damage not present at the time of purchase.

Return Shipping Costs

If you are returning an item due to our error or a defective product, we will cover the return shipping costs. In all other cases, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method and retaining proof of shipment, as we cannot be responsible for items lost during return transit until they are received at our facility.

Return Process

To initiate a return, please contact us using the contact information provided below. Include your order number, the items you wish to return, and the reason for the return. We will provide you with a return authorization number and instructions for returning the items.

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to our refund procedure outlined below.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made items
• Digital products or downloadable content
• Items that have been used or damaged by the customer
• Items returned without original packaging or documentation
• Items returned after the return period has expired

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy. If you are located in a jurisdiction that provides additional consumer protections, those rights apply in addition to the terms outlined here.

For purchases made online, you may have additional rights under distance selling regulations in your jurisdiction. Please contact us if you have questions about your specific rights.

Cancellation Policy

You may cancel your order before it has been shipped or services have been provided. Once an order has been shipped or services have commenced, standard return policies apply.

To cancel an order, please contact us immediately using the contact information provided below. We will process your cancellation and issue a refund if payment has been processed, subject to the terms of our refund procedure.

Refund Procedure

Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically range from 5 to 10 business days after we receive and approve your return.

If you paid by credit card, the refund will appear on your statement within one to two billing cycles. For other payment methods, refund processing times may vary. We will notify you once your refund has been processed.

If you have not received your refund within the expected timeframe, please contact us and we will investigate the matter.

Contact Information

For questions about returns, cancellations, or refunds, please contact us: